Frequently Asked Questions
Everything you need to know about your ABKEYS shopping experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. All items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
ABKEYS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page. You can also view your order history by logging into your account.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with manufacturers who follow fair labor practices.
Do you offer gift wrapping services?
Yes! During checkout, you can select our premium gift wrapping option, which includes a signature ABKEYS box and a personalized handwritten note.